Terms of service
Your account
One person makes the account with an e-mail address they can read. You sign in with a code we e-mail, or with your phone's or computer's fingerprint, face or screen lock. Keep your devices and your e-mail safe: what happens in your account is your responsibility. We may lock an account that breaks these terms.
Your space
A free account lets you choose an address and prepare your name, logo and colours. Nothing runs and no app can be downloaded until you choose a plan and pay. After the payment we prepare your space on a server of its own; then you choose your own password and device to sign in to it. We never know that password.
Plans and payments
Refunds
If your space is not ready 72 hours after you paid, you can cancel on your account page and get everything back. If we cannot accept an order, we give the payment back. In the first 7 days after your space is ready, and before its first ride, write to us and we give everything back. After that, payments are not refunded, except where the law says otherwise or the fault is ours. A payment that is disputed with your bank stops an order that is not ready yet.
Late payment
If a payment is late we remind you first. If it stays unpaid, your space is paused: your apps and website stop serving riders and drivers, and your data is kept. Paying again brings your space back. We never delete your data because of a late payment.
Ending
You can end your plan at any time by writing to us from your account. You then have a period to download your data before it is deleted. We may end the service if you seriously or repeatedly break these terms, and we tell you why.
Acceptable use
Your data and your customers' data
Your business data is yours. For the personal data of your riders, drivers and team, you decide what is collected and why; we keep and use it only to run your space for you, on servers we manage, with the helpers listed in the privacy notice. We protect it, keep it confidential, help you answer the people it is about, and delete it when the service ends and your download period is over.
Your apps in the stores
Your rider and driver apps are published under your own store accounts, with your name. You follow the stores' rules and answer for what your apps promise.
What we answer for
Changes
When these terms change we tell you before, and you accept the new version before your next payment. The version you accepted is kept with your account.